Job Details -1705

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Software Analyst - Ecosys

Division : PP&M

Qualification : B.Tech/M.Tech

Relevant Work Experience : 1-3 Years

Job Description:

  • The Software Technical Support Analyst provides problem solving analysis and technical support for the EcoSys software application and/or related data issues with an emphasis on system performance issues in a multi-tiered enterprise software environment.
  • Supports specific internal/external customers on all aspects of user reported technical/data problems or questions involving EcoSys and EcoSys-related software.
  • Deals directly with internal and external customers to ascertain problems and assist in resolving them while striving to build and maintain strong customer relations and partnerships.
  • Troubleshoots problems and contacts other teams (e.g. Development,
  • Application Performance Architecture, Quality Assurance) as necessary for consultations.
  • Demonstrates proficiency using appropriate tools and platforms. The Analyst must be self-motivated and able to work in an exciting fast paced environment.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Independently troubleshoot, test and coordinate resolving reported software and/or data issues while consistently providing status to internal and external customers on a timely basis with limited supervision
  • Is primary lead for performance-based issues and utilizes formal checklists for review and analysis. Work closely with Application Performance Architecture team to design concise and accurate solutions
  • Consistently log, update and maintain assigned issue statuses in web-based incident tracking tool
  • Verifies and documents system defects
  • Create, maintain and store internal documentation related to support process and procedures
  • Continuously expand knowledge on products and solutions offered by EcoSys and stay current on new developments within the related industry
  • Be a liaison for internal and external customers to other internal departments, e.g. Development, Application Performance Architecture, Quality Assurance etc.
  • Provide training/presentations on applications both internally and externally
  • Identify trends and recommend operational solutions to provide better customer support
  • Contribute to and/or lead individual and team projects as proposed by department leadership
  • Apply